RETURNS · RMA

Start a return.

Returns are accepted within 14 days of delivery for cold-chain breach, broken vial, wrong SKU, missing lot label, or transit damage — not for buyer's remorse. Submit below and you'll get an RMA number instantly; a named contact replies within one business day.

1 · SubmitTell us the order, SKU, and what went wrong.

2 · RMAYou get an RMA number on screen + by email.

3 · ResolveReplacement, refund, or store credit.

Already have an RMA number? Reply to your authorization email with photos and tracking. Can't find your order? Email research@xfactorpeptidelab.com.