Returns & RMA
Open a return.
We accept returns within 14 days of delivery for cold-chain breach, broken vial, incorrect SKU, missing lot label, or transit damage. We do not accept returns for buyer's remorse. Submit the form below and a named contact will respond within one business day.
Window
14 days from delivery
Eligible reasons
Cold-chain · broken · wrong SKU · damaged
Outcome
Replacement · refund · store credit
Your open RMAs (this device)
Already have an RMA number? Reply to your authorization email with photos and tracking. Cannot find it? Email research@xfactorpeptidelab.com with your order number.